Shipping Policy

Last updated: May, 2026

This policy explains how DeckShift processes, ships, and delivers your orders within the United Kingdom.

Order Processing

All orders are processed within 1-2 business days (Monday to Friday, excluding UK public holidays) of payment confirmation. You will receive an order confirmation email immediately after purchase and a dispatch notification email with tracking information once your order has been shipped.

Orders placed after 2:00 PM on a Friday or over the weekend will be processed the following Monday.

UK Shipping

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

 

Shipping rates are calculated based on the total weight of your order:

•       Orders are priced by weight at checkout — the exact shipping cost will be displayed before you complete your purchase.

•       Free standard shipping is available on all orders over £75.

Estimated delivery times for standard shipping are 2-5 business days from dispatch. Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. DeckShift cannot be held responsible for delays caused by the carrier or circumstances outside our control.

Free Shipping Threshold

All orders with a total value of £75 or more qualify for free standard shipping automatically. The free shipping discount will be applied at checkout once the £75 threshold is reached. This threshold applies to the order subtotal after any discount codes have been applied, before shipping costs are calculated.

Packaging

DeckShift takes great care in packaging all orders to ensure your products arrive in perfect condition. Booster boxes and larger items are packed securely with appropriate protective materials. We are committed to using packaging that protects your order throughout transit.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery via the carrier's website. If you have not received a tracking number within 2 business days of placing your order, please contact us at info@deckshift.co.uk.

Failed Deliveries & Incorrect Addresses

It is your responsibility to ensure that the delivery address provided at checkout is correct and complete. DeckShift cannot be held responsible for orders that are delayed or lost due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to a failed delivery or incorrect address, we will contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Damaged Parcels

If your order has not arrived within 10 business days of the estimated delivery date, please contact us at info@deckshift.co.uk with your order number. We will investigate with the carrier on your behalf. If your order arrives damaged, please email us within 48 hours of delivery with photographs of the damage so we can resolve the issue promptly.

International Shipping

DeckShift currently ships within the United Kingdom only. We are working towards offering international shipping in the future. Please check back or follow us on social media for updates.

Contact

For any shipping queries, please contact us at info@deckshift.co.uk or visit deckshift.co.uk.