Returns & Refund Policy

Last updated: May, 2026

At DeckShift, we want you to be completely satisfied with your purchase. This policy explains your rights and our process for returns and refunds in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Your Right to Cancel (Online Orders)

As you have purchased online, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. This is your statutory right under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, you must inform us within 14 days of receiving your order by emailing info@deckshift.co.uk with your order number and the items you wish to return.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

•       Items must be returned within 14 days of you notifying us of your intention to cancel.

•       All items must be returned in their original, unopened, and undamaged condition.

•       Sealed product (booster boxes, booster packs, starter decks, and other sealed items) must be returned completely unopened with all original packaging intact.

•       Items must include all original accessories, inserts, and packaging.

•       Proof of purchase (order number or order confirmation email) must be provided.

Non-Returnable Items

The following items cannot be returned or refunded:

•       Any sealed product that has been opened. Once a booster pack, booster box, starter deck, or any other sealed product has been opened, it cannot be returned under any circumstances. This is standard practice across the trading card game industry.

•       Items that have been damaged after delivery due to mishandling by the customer.

•       Items returned without prior notification to DeckShift.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was faulty, damaged on arrival, or incorrectly sent by DeckShift. We strongly recommend using a tracked and insured shipping service for all returns, as DeckShift cannot be held responsible for items lost or damaged in transit during the return.

Faulty or Damaged Items

If you receive an item that is faulty, damaged on arrival, or not as described, please contact us within 48 hours of receiving your order at info@deckshift.co.uk with your order number and photographs of the issue. In these circumstances, DeckShift will cover the cost of return shipping and provide either a full refund or a replacement at your preference.

Refund Process

Once we receive and inspect your return, we will notify you of the outcome within 3 business days. If your return is approved:

•       Refunds will be issued to your original payment method within 5-10 business days, depending on your payment provider.

•       Original shipping costs are non-refundable unless the return is due to our error.

•       You will receive an email confirmation once your refund has been processed.

How to Start a Return

To initiate a return, please email info@deckshift.co.uk with the subject line "Return Request - [Your Order Number]" and include:

•       Your full name and order number.

•       The item(s) you wish to return.

•       The reason for your return.

•       Photographs if the item is damaged or faulty.

We will respond within 2 business days with return instructions.

Contact

For any questions regarding returns or refunds, please contact us at info@deckshift.co.uk or visit deckshift.co.uk.